Monday, May 6, 2013

Group Call Pickup with Lync Server 2013

Group Call Pickup with Lync Server 2013 CU1

Great news!!!

A new server-side capability is being added in Lync Server 2013, which provides for powerful Group Call Pickup capability for users.  Group Call Pickup (GCP) is the ability for a user to be able to retrieve a call originally destined for another user.  This capability is common in open-office environments where one hears a colleague’s phone ringing but knows that this person is unavailable.  The GCP feature allows for the call to be redirected and answered by an available member of the group instead of having the call go unanswered and routed to Voice Mail.

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